We would like to see a daily end of day summary PDF sent out to customers via email versus an email for each individual ticket. This would be very useful for customers who receive large volumes daily. The option to choose an email per ticket or a summary either one would be even better.
Blake Mattern
Thanks for the suggestion. It's our thought that the customer can configure and enable ticket emails or summary reports individually. It's a good idea to have the order drive special cases; we would more likely do that for Order Entry within CONNEX (coming). Ability to schedule reports is not available yet, and will most likely be after new years.
it would be awesome if there were able to be truggered by customer OR order in APEX and have that data flow to connex and be processed from there.
We're scheduled for first release of Reports end of September. Then, we plan to offer a mechanism to schedule it. That would be in October.
Do you have a time frame for this module?
We are actively working on a Reporting module, which we envision will have a scheduling mechanism to automatically run reports. So the customer could setup the desired summary report themselves.